Delivery Information | Rustic Furniture We are a small business and always transparent and honest about our delivery costs. We don’t make any profit from delivering products and have chosen to charge for delivery rather than hiding it in the price of our products. We find the best del

Delivery information

We are a small business and always transparent and honest about our delivery costs. We don’t make any profit from delivering products and have chosen to charge for delivery rather than hiding it in the price of our products. 
We find the best delivery service for every product we sell, charges are based on the weight and size of the items you are ordering.

Due to the volume of bespoke handmade orders in our workshop delivery of your furniture is approximately 12 - 13 weeks

Please contact us for a price for delivery to Northern Ireland and the Scottish Highlands.

If you live on UK islands or outside the UK we’re happy to organise a courier.

Please contact customer services for more delivery information.

We do not deliver on bank holidays. Saturday deliveries are possible for an additional delivery charge, please contact us for details. 

Abortive attempts at delivery will result in a surcharge.

Any delays will be communicated to the customer. In all cases of home delivery, we will contact you to arrange a delivery date.

Please also check that your order is complete and undamaged before acknowledging receipt.

If your order is incomplete please indicate this clearly on the carrier's delivery note and sign only for the goods you have received e.g. "Incomplete - 2 parcels only received".

Damaged items

Please report damage immediately, but claims must be supported by photographs and it is the responsibility of the customer to show the damage has not been caused by any misuse or mishandling following delivery. All packaging must be kept.

Your order will arrive on a pallet or by parcel delivery, this depends on the weight and size of your furniture. Please note pallets are dropped at the kerb-side drop only.

Some of our furniture will require some assembly. It can be very heavy and will require at least two people to move and position, the driver will not help with the moving of furniture.

Contact us for a quote for delivery to scotland and N ireland.
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