Simply rustic oak delivery information
Due to the volume of orders in our workshop delivery of your furniture is approximately 20 - 21 weeks for your bespoke handmade furniture.
Standard delivery prices for orders are as follows for England and Wales.
Northern Ireland, Scotland and the channel islands are excluded from standard delivery, please contact us for a delivery price.
We do not deliver on bank holidays.
Saturday deliveries are possible for an additional delivery charge.
Abortive attempts at delivery will result in a surcharge.
Any delays will be communicated to the customer.
In all cases of home delivery, we will contact you to arrange a delivery date.
Please also check that your order is complete and undamaged before acknowledging receipt.
If your order is incomplete please indicate this clearly on the carrier's delivery note and sign only for the goods you have received e.g. "Incomplete - 2 parcels only received".
Please report damage immediately, but claims must be supported by photographs and it is the responsibility of the customer to show the damage has not been caused by any misuse or mishandling following delivery. All packaging must be kept.
Your order will arrive by pallet or by parcel delivery, this depends on the weight and size of your furniture.
Please note due to Covid-19
All parcels will be placed on door steps and pallets dropped at the kerb-side drop only.
Some of our furniture will require some assembly.
It can be very heavy and will require at least two people to move and position, the driver will not help with the moving of furniture.