All our products are bespoke and all handmade to order.
***Due to the volume of Bespoke Handmade orders in our workshop delivery of your furniture is approximately 12 - 13 weeks**
*****PLEASE CONTACT US FOR DELIVERY COSTS TO SCOTLAND****
We do not deliver on bank holidays. Saturday deliveries are possible for an additional delivery charge, please contact us for details.
Abortive attempts at delivery when we have given a delivery date, and when the haulage contractor has surcharged us, will be invoiced and charged for in full.
Any delays will be communicated to the customer. In all cases of home delivery, we will contact you to arrange a delivery date.
Please also check that your order is complete and undamaged before acknowledging receipt.
If your order is incomplete please indicate this clearly on the carrier's delivery note and sign only for the goods you have received e.g. "Incomplete - 2 parcels only received".
Please report damage immediately, but claims must be supported by photographs and it is the responsibility of the customer to show the damage has not been caused by any misuse or mishandling following delivery. All packaging must be kept.
Your order will arrive by pallet or by parcel delivery, this depends on the weight and size of your furniture. Please note pallets are dropped at the kerb-side only.
Some of our furniture will require some assembly. It can be very heavy, and will require at least two people to move and position.
Quoted delivery prices are those to the UK mainland only.