Store Policies By placing an order with simply rustic oak, the buyer agrees to be bound by these terms. If you do not accept these terms, you may not use this site or access or display any of the information made available to you at this site.

Terms and conditions

By placing an order with simply rustic oak, the buyer agrees to be bound by these terms. If you do not accept these terms, you may not use this site or access or display any of the information made available to you at this site.

Simply rustic oak shall sell and the buyer shall purchase the products in accordance with any written, electronic or verbal order of the buyer which is accepted by simply rustic oak, subject in any case to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or is purported to be made, by the buyer.

Any variation of these conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by simply rustic oak, acting by its Managing Directors or some other person authorised in writing by them.

Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other

document or information issued by simply rustic oak shall be subject to correction without any liability on the part of simply rustic oak.

If any provision of these conditions is adjudged invalid or unenforceable in whole or in part the validity of the other provisions of

these conditions and the remainder of those provisions in question shall not be affected.

Your statutory rights are not affected.

Images

All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.

Pictures are for illustrative purpose only, and may not exactly match the product itself.

Colours may vary slightly to those illustrated.

Sometimes our product specifications may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price.

Price

Prices are correct at time of publication.

All prices include VAT .

Simply rustic oak reserves the right to change any advertised prices at any time.

Errors and omissions are exempted.

All prices are in Great Britain Pounds Sterling.

Delivery charges will apply to all orders, they will vary dependant on order quantity and type of product. Always check with us to confirm correct charges apply.

Offer and acceptance

A binding contract is formed between you and simply rustic oak when you receive confirmation from us by e-mail, telephone or other agreed means that your order has been accepted.

Other than where the Buyer acts as a Consumer simply rustic oak shall be deemed to have accepted the Products 7 working days of delivery to the Buyer.

After acceptance the Buyer shall not be entitled to reject Products which are not in accordance with the contract.

Where the Buyer accepted any Products then simply rustic oak shall have no liability whatever to the Buyer in respect of those Products.

To order goods you must be least 18 years of age.

Supply of goods

The Buyer is solely responsible for insuring that the Products are suitable and fit for the purpose.

Simply rustic oak reserves the right to refuse the supply of goods at its discretion.

Payment

All orders must be paid for in full before they will be shipped.

Simply rustic oak accept on-line payment with all major credit and debit cards, including Visa, MasterCard, Delta, Switch, Maestro. No charge is made to a consumer for credit card payments.

If you wish to pay by personal cheque or bank or building society cheque, please contact us for details.

Availability

All goods are offered subject to availability. Where goods are found to be unavailable or discontinued, simply rustic oak will offer a similar substitute if available, subject to your agreement.

Simply rustic oak may make any changes in the specification of the Products which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the Products are supplied to simply rustic oaks specification.

If a suitable substitute is not available, the transaction for that item will be void and any payment will be returned.

In the event of any product being unavailable, simply rustic oak shall be relieved of any liability in connection with all such contracts or orders. In no case shall the company be bound to obtain or deliver Products from any other sources than those contemplated in the order.

Simply rustic oak will not be held responsible for any costs incurred due to items being delayed or unavailable.

Simply rustic oak shall be entitled to delay or cancel delivery or to reduce the amount delivered if it is prevented from or hindered in or delayed in manufacturing, obtaining or delivering the products by normal routes or means of delivery through circumstances beyond its control.

Cancellation of orders

You have a right to cancel your order for any item purchased on this website at any time before the goods are despatched unless the items are bespoke made to your sizes.

You can have a full refund of your deposit upto 7 days after your order and 50% of your deposit upto 30 days from the point of order.

Delivery

Simply rustic oak endeavour to deliver within the timescale given to you at the time of ordering. All deliveries are subject to payment authorisation.

Simply rustic oak shall use reasonable endeavours to meet any date agreed for delivery, but will not be liable for any delay in delivery howsoever caused or any resulting losses incurred due to failure to deliver.

All goods must be signed for by an adult aged 18 years or over on delivery and must indicate the condition of goods.

Delivery will be made to kerbside. Placement of your products is at the discretion of the delivery driver.

If goods are delivered damaged or faulty

Please examine all goods on delivery in case any damage has occurred in transit. The driver should be notified immediately of any problems and the ticket should be signed accordingly.

We can not guarantee to replace or repair items which have been signed for in good condition or 'unchecked' and are later found to be damaged. This does not affect your statutory rights.

Simply rustic oak will not accept any liability for any Products that have been repaired before we have been given the opportunity to inspect them or to give authority for repair work to be carried out or in cases where non Company components have been used.

If goods have been delivered in a damaged state and we feel the situation can not be improved by authorising another delivery, we reserve the right to refund you in full for your order and cancel the order.

Title & Risk

Risk of damage to or loss of the Products shall pass to the Buyer upon delivery.

Withstanding any other provision herein title in the Products shall not pass to the Buyer until simply rustic oak has received in cash or clear funds payment in full.

Privacy & Security

All personal details that you give us are securely stored. We do not supply or sell customers details to any outside organisation. We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep all details of your order and payment secure, but, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering.

All credit and debit card details are not held.

Use of our site

To the fullest extent permitted at law, simply rustic oak is providing this site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, prices, materials or products included in this site including, without limitation, warranties of merchantability, satisfactory quality and fitness for a particular purpose.

Except as specifically stated on this site, to the fullest extent permitted at law, neither simply rustic oak nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of it or the information, content, materials or products included on it. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, simply rustic oak does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of simply rustic oak its affiliates, directors, employees or other representatives.

Governing law and jurisdiction

This contract is subject to the law of England and Wales. All disputes arising out of this contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Representations

No statement, description, warranty condition or recommendation contained in any catalogue, price list or advertisement or communication or made verbally by any of the Agents or Employees of simply rustic oak shall be construed to enlarge, vary or override in any way thereof any of these conditions.

Consequential Loss

Simply rustic oak shall not be liable for any costs claims damages or expenses arising out of any tortuous act or omission or any breach of Contract or statutory duty calculated by reference to profits income or accrual or loss of such profits income production or accruals or by reference to accrual of such costs claims damages or expenses on a time basis, to the fullest extent of the law. Please do not book installers for any items until you have received and checked your order in full.

Warranties & Liability

No warranty is either given or implied on any green oak timber product, as it is a natural product and will react differently depending on usage conditions.

In any event and despite anything contained in these conditions, in no circumstances shall simply rustic oak be liable in contract, tort (including negligence or breach of statutory duties) or otherwise howsoever, and whatever the cause thereof, (i) for any increased costs or expenses (ii) for any loss of profit, business contracts, revenues or anticipated savings, or (iii) for any special indirect or consequential damage of any nature whatsoever.

Links

Simply rustic oak do not accept any liability for any website not under our control, which may act as a portal to our site or be connected by a link with our site or that we connect by a link to.

General

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control and the party shall be entitled to a reasonable extension of its obligations.

These terms and conditions are subject to change at any time without prior notice to you.

In addition to the above:

Simply rustic oak retains title to all goods until payment is received in full. Goods that are unpaid for can be collected/removed from any location if deemed necessary.

Simply rustic oak retains the right to accept orders and payments if stocks have temporarily expired, fulfilling the order upon stock replenishment.

If an item is out of stock the customer will be contacted whereupon if the waiting time is viewed as too long by either party a full refund and order cancellation can be effected.

Simply rustic oak retains the right to cancel any order by notifying the customer by email without detailed disclosure. All prices quoted in the initial listings include vat @ 20%.

Delivery charges stated by the delivery charge calculator should be used for guidance only, although mostly correct there can be subtle variations dependent upon delivery conditions.

Customers will be contacted the day before delivery so that arrangements can be made to accept the delivery. Aborted deliveries will still be charged, re - delivery will be charged at the same rate.

Delivery prices are quoted to a kerbside location only. The final decision as to whether the required offloading location is safe and prudent will remain with the driver. Kerbside offloading will then take place.

Simply rustic oak cannot acceptresponsibility for subsequent theft of any product once delivered to an agreed location, please make necessary arrangements to avoid this possibility.

Simply rustic oak can not be held responsible for any cracks splits shakes and shrinkage to your furniture, this is the nature of green oak and what it will do as it matures, if you do not want this to happen please choose kiln dried plank furniture.

This will make your furniture look more rustic, please be aware of this when ordering your furniture.

Simply rustic oak give no warranty on green oak furniture because of the nature of the wood, it is a natural product with a high moisture content and will react differently depending on usage conditions.

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